Q: How do I book my first appointment?

A: Simply go to Book an Appointment page and follow the link! There is a 50% Deposit for your first appointment.

Q: I have never had a massage before, what should I expect?

A: Make sure to have completed your intake form prior to your appointment and be on time. Text once you have arrived in the lobby downstairs, I will come to greet you, and walk you up to the studio. If you are feeling nervous or have questions, please don’t hesitate to ask! I will conduct a pre-treatment consultation, and give instructions to undress to your level of comfort and get on the table and underneath the draping once i have left the room. Then I will leave to wash my hands and give you time to get comfortable, and knock before coming back in. It is also recommended to remove any jewelry before getting on the table as well as turning your phone on silent to ensure a peaceful session. I use draping protocols to ensure modesty during your treatment, so you do not have to worry about being exposed.

If at any time, you are uncomfortable, please let me know so they can adjust the temperature, pressure, draping, or anything else. You have the right to end your treatment at any time for any reason, as do I. After the massage treatment is over, I will leave the room so you can dress. Then we will discuss relevant home-care and a treatment plan after payment.

Q: Why do I need to provide a working credit card on file?

A: To ensure in the case of a no-show, my time will be compensated.

Q: Do you provide direct billing to insurance?

A: After you sign a consent form, I can provide direct billing to most Insurances, except Blue Cross.

Q: What methods of payment do you accept?

A: I am accepting payment via Interact E-transfer, cash, debit and credit cards; Visa, Master Card, Discover and American Express.

Q: How secure is your online booking system?

A: I use Noterro Software for my online booking, which is a trusted system used by many health professionals in Canada.

Q: Do Massage Therapists give diagnosis?

A: No. Legally we cannot give a diagnosis, we can however give our clinical impression but I will always strongly recommend seeking out a doctor to get a proper diagnosis.

Q: Should I tip my massage therapist?

A: Tipping is always appreciated by your therapist, but is never a requirement. As a small business owner, I appreciate if you choose to include a tip, however, you can expect consistent, effective massage treatment regardless of gratuities.

Have a question you don’t see an answer to? Feel free to email me at natasha@sacredhorizons.ca